Friday, January 02, 2009

It's A Bank, With An IT Department !

Are you shuddering already ? I had to phone our bank to find out why they were not actually paying my staff when we had instructed them to do so via the online automated payment system. After the usual round the houses bunkum you get from all banks when pointing out their inadequecies I was told this bit of astonishing information.

Our payments were not being made on a weekend because there were no staff in the office to process them. So, at Lloyds TSB, the "online automated business banking system" is actually an office of people who process your request just as if you'd gone into the bank and presented your cheque to the teller.

Is it me, or has the rest of the world gone mad ?

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